Legal
Cancellation and refunds.
How to cancel an order, when we accept returns, and how a refund reaches you.
Cancelling a pre-order
Our duffels are made to order in small batches. You can cancel a pre-order within 48 hours of placing it for a full refund, no questions asked.
After 48 hours, production for that batch has already started and the order can no longer be cancelled. To cancel inside the window, email hello@aro21.com with your order number.
Returns after delivery
We accept returns for items that arrive damaged or defective. If your piece arrives with a fault, email hello@aro21.com within 48 hours of delivery with a short unboxing video or photos showing the issue.
Once we confirm the fault, we make it right with a free replacement or a full refund, whichever you prefer. We do not currently offer change-of-mind returns, so please read the product details and our FAQ before you order.
Defective items
If something we made fails because of a manufacturing defect, we stand behind it. Email hello@aro21.com with photos and we will send a replacement at no cost to you.
How refunds are issued
Approved refunds are sent back to your original payment method through Razorpay, our payment provider. Once a refund is approved, it typically reaches you within 5 to 7 working days, depending on your bank.
You never pay a fee to us for a cancellation or an approved refund. All amounts are handled in Indian rupees.
Reaching us
For any cancellation, return, or refund, email hello@aro21.com. A real person reads every email and replies within a day on weekdays.
aro21 is a Bangalore-based brand. Orders and refunds are handled in Indian rupees through Razorpay.
Still have a question about an order?
The common ones about shipping, returns, and pre-orders are answered on our FAQ.