Frequently asked
Have a question?
The common ones are answered below. If yours is not here, email hello@aro21.com and a real person will reply.
The products
Water-resistant nylon twill, with an inner polyester lining.
A rolled yoga mat in the front strap. Shoes in the sealed base compartment. A laptop up to 14 inches in the suspended sleeve. Clothes, toiletries, and daily things in the main compartment. A bottle in the left holder. Cables and small items in the right zipped pocket.
Yes. The base compartment zips fully shut, so your shoes and your clothes never share the same space.
Yes. A removable padded shoulder strap clips to the side D-rings, and the top handles are padded for shorter carries.
Weather-resistant, not waterproof. The coated shell handles rain and splashes well. We would not submerge it.
Yes, it fits in an aircraft overhead bin. Dimensions: L 20" (50.8 cm) · H 13" (33 cm) · W 9" (22.9 cm).
The same architecture in two temperaments. The Dawn runs warm, cream with deep red trim. The Slate runs cool, dark grey with navy trim. Both are 35 litres, both carry the same yoga mat strap, sealed shoe base, and suspended laptop sleeve.
Shipping and returns
We currently ship pan-India.
Shipping is calculated and shown at checkout in rupees, so you always see the exact amount before you pay. The full details are in our Shipping and Delivery Policy.
You get a tracking link by email when it ships. If it has not arrived by the estimated date, email hello@aro21.com and we will sort it.
We accept returns for damage or defects only, not change of mind. If your piece arrives faulty, email hello@aro21.com within 48 hours of delivery with a short unboxing video showing the issue, and we will make it right with a replacement or a refund.
Email hello@aro21.com with photos. We will send a replacement at no cost. We stand behind what we make.
Pre-order
We make in small batches. You pay now, we make your bag in the next run, and it ships in 2 to 3 weeks. When the colourway is in stock, it ships in 2 to 3 days instead. We email you when it is on its way.
Because we would rather make what people want than warehouse what we hope they buy. Pre-orders keep us honest and cut waste. Every bag that ships was wanted before it was made.
Yes, within 48 hours of ordering. After that, production has started and we cannot cancel. Email hello@aro21.com inside 48 hours if you need to.
Both duffels are made to order. We put your bag into production once payment is confirmed. In-stock colourways ship in 2 to 3 days; when a colourway is out of stock it is made to order and ships in 2 to 3 weeks. You get an email with tracking the moment it leaves us.
Care and the brand
Handwash with cold water, or machine-wash on a gentle cycle after removing the hardware.
In India, in small batches, by a manufacturer we have worked with through several sample rounds. Every unit is checked before it ships.
ARO comes from the Sanskrit a-ruh, to rise. 21 is the mindset that each day can be sharper, stronger, and more intentional than the last. Together: the equipment of the ascent.
Email hello@aro21.com. We reply within a day on weekdays. On Instagram, find us at @aro21.co.
Still wondering about something?
We read every email and reply within a day on weekdays. Tell us what you need, and a real person will answer.
Contact us