Frequently asked
Have a question?
The common ones are answered below. If yours is not here, email hello@aro21.com and a real person will reply.
The products
A weather-resistant coated polyester nylon shell, a polyester lining, and matte black zinc alloy hardware throughout. Every zip is tested. It is built for daily use and travel.
A rolled yoga mat in the front strap. Shoes in the sealed base compartment. A laptop up to 14 inches in the suspended sleeve. Clothes, toiletries, and daily things in the main compartment. A bottle in the left holder. Cables and small items in the right zipped pocket.
Yes. The base compartment zips fully shut, so your shoes and your clothes never share the same space.
Yes. A removable padded shoulder strap clips to the side D-rings, and the top handles are padded for shorter carries.
Weather-resistant, not waterproof. The coated shell handles rain and splashes well. We would not submerge it.
It measures about 50cm by 30cm by 22cm, which fits most domestic Indian airline bins. International carriers vary, so check your airline. The trolley sleeve lets it ride your cabin bag through the airport.
The same architecture in two temperaments. The Dawn runs warm, cream with deep red trim. The Slate runs cool, dark grey with navy trim. Both are 35 litres, both carry the same yoga mat strap, sealed shoe base, and suspended laptop sleeve.
Shipping and returns
Within India today. We are confirming international and Gulf zones, and we will list them here before we open them, rather than promise a zone we cannot reach yet.
Shipping is calculated and shown at checkout in rupees, so you always see the exact amount before you pay. The full details are in our Shipping and Delivery Policy.
You get a tracking link by email when it ships. If it has not arrived by the estimated date, email hello@aro21.com and we will sort it.
We accept returns for damage or defects only, not change of mind. If your piece arrives faulty, email hello@aro21.com within 48 hours of delivery with a short unboxing video showing the issue, and we will make it right with a replacement or a refund.
Email hello@aro21.com with photos. We will send a replacement at no cost. We stand behind what we make.
Pre-order
We make in small batches. You pay now, we make your bag in the next run, and it ships in 2 to 3 weeks from your order date. We email you when it is on its way.
Because we would rather make what people want than warehouse what we hope they buy. Pre-orders keep us honest and cut waste. Every bag that ships was wanted before it was made.
Yes, within 48 hours of ordering. After that, production has started and we cannot cancel. Email hello@aro21.com inside 48 hours if you need to.
Both duffels are made to order. We put your bag into production once payment is confirmed, and it ships in 2 to 3 weeks. You get an email with tracking the moment it leaves us.
Care and the brand
Wipe the shell with a damp cloth and spot clean as needed, then air dry away from direct heat. It can also be machine washed on a gentle cycle. Empty the sealed shoe base after wet use so it dries fully.
In India, in small batches, by a manufacturer we have worked with through several sample rounds. Every unit is checked before it ships.
ARO comes from the Sanskrit a-ruh, to rise. 21 is the mindset that each day can be sharper, stronger, and more intentional than the last. Together: the equipment of the ascent.
Email hello@aro21.com. We reply within a day on weekdays. On Instagram, find us at @aro21.co.
Still wondering about something?
We read every email and reply within a day on weekdays. Tell us what you need, and a real person will answer.
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